V. I. Ulyanitskaya
Emperor Alexander I St. Petersburg State Transport University (PGUPS); North-Western Regional Directorate of Railway Stations — a structural subdivision of the Directorate of Railway Stations - a branch of the Open Joint Stock Company “Russian Railways”
Russian Federation

postgraduate student of the Department “Operational Work Management”, 9 Moskovsky pr., St. Petersburg,
190031;

Leading Service Quality Engineer of the regional center for information and reference support of clients, 7 Zanevsky ave., St. Petersburg, 195112

O. D. Pokrovskaya
Emperor Alexander I St. Petersburg State Transport University (PGUPS)
Russian Federation

Dr. Sci. (Eng.), Associate Professor, Acting Head of the Department of “Operations Management”,

9 Moskovsky pr., St. Petersburg, 190031