T. M. Shmanev
Emperor Alexander I St. Petersburg State Transport University (PGUPS); North-Western Regional Directorate of Railway Stations — a structural subdivision of the Directorate of Railway Stations — a branch of the Open Joint Stock Company “Russian Railways”
Russian Federation

Timofey M. Shmanev — Cand. Sci. (Tech.), Associate Professor of the Department “Operational Work Management”; Head of the Regional Center for Information and reference support of clients

9 Moskovsky pr., St. Petersburg, 190031

7 Zanevsky ave., St. Petersburg, 195112

SPIN-code: 1171-7676, ID RSCI: 982260

V. I. Ulyanitskaya
Emperor Alexander I St. Petersburg State Transport University (PGUPS); North-Western Regional Directorate of Railway Stations — a structural subdivision of the Directorate of Railway Stations — a branch of the Open Joint Stock Company “Russian Railways”

Victoria I. Ulyanitskaya — postgraduate student of the Department “Operational Work Management”; Leading Service Quality Engineer of the regional center for information and reference support of clients

9 Moskovsky pr., St. Petersburg, 190031

7 Zanevsky ave., St. Petersburg, 195112

SPIN-code: 7329-2935, ID RSCI: 1148570

O. D. Pokrovskaya
Emperor Alexander I St. Petersburg State Transport University (PGUPS)

Oksana D. Pokrovskaya — Dr. Sci. (Eng.), Associate Professor, Acting Head of the Department of “Operations Management”, Professor of the Department of “Railway stations and nodes”

9 Moskovsky pr., St. Petersburg, 190031

ID RSCI: 592347, SPIN-code: 8252-2587, Scopus: 57204690735, ResearcherID: AAH-4370-2019, ResearcherID: D-9930-2018